Question

Purchased Self-Employed & State Taxes Online 2022 but did not file in time...now what?

Forum|Forum|2 years ago
November 11, 2023
1 reply
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Hi,

I purchased the self-employed online option plus pre-paid for state but did not file my taxes. I logged back in today (I am getting a refund) and it says I can't use online anymore and have to use download version. But I tried to download the desktop version and it wants me to pay for it - but I already paid for TT Fed & State this year. What do I do?

TurboTax Self Employed Online

DoninGA

Employee

Youi will need to contact TurboTax support on Monday, 11/13/2023, and talk with an agent and ask that they push a 2022 desktop installation file to your download account so that you can complete and file the 2022 tax return. Use the key words Billing Issue

The 2022 tax return can now only be printed and mailed, it cannot be e-filed using TurboTax.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax