Question

Re: I am trying to get access to a previous years tax documents, however, no documents show. These idiots don’t answer the phone and I need my bleep documents.

Forum|Forum|2 years ago
September 18, 2023
1 reply
0 views

That was a stupid response. I want access to the documents I filed with Turbo tax. I want the rerun documents I received as a result of filing there. If I were able to get those by logging into my account, surely I wouldn’t be posting this question. I’m telling you people it doesn’t work- my account shows NO DOCUMENTS. IT DOES NOT ALLOW ME TO VIEW ANY DOCUMENTS ANYWHERE ON THE PLATFORM. So how do I get in contact with a human who can use their brain to help remedy this issue?

DoninGA

Employee

That stupid response has helped hundreds of other users who had no problem accessing their prior year tax returns.

You Must sign onto your online account using the Exact same User ID that you used to create the prior year tax return. Then you Must start a 2022 tax return, enter some personal information and then click on the Tax Home link on the left side of the online program screen.

You will then have access to any prior year tax returns -

Screenshot -

You have to sign onto your prior year online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your online account, then use the option shown in blue on the account recovery website, "Try something else"

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

N

nadia-scofield-gAuthor

If I were one of the hundreds of people who had no issues accessing my prior tax returns, I wouldn’t be on this forum, would I? So now you’ve offered both a stupid and irrelevant response. And if you were to offer a smart response, it would be tailored to the person who is indeed having issues accessing their prior year tax documents.. considering that is the issue at hand.