Refund
I filed my Mom's 2020 Taxes on March 2, 2021. I have confirmation that they were accepted by IRS. Each time I checked Where is my Refund, they said they had received the tax return and were processing. The last time I checked was 12/24/2021at which time I was informed that their system was down for maintenance until 1/3/2022. I checked today, and they said they cannot provide any information about the refund and be sure to check the filing date, check with the software provider or verify that I received the electronically filed acknowledgement e-mail. What is the best way to proceed with this. It appears that during their maintenance the file was lost.