Refund advance

Forum|Forum|2 years ago
January 21, 2024
4 replies
0 views

So the IRS accepted my return on 1/19 instead of 1/29. Ok so they are getting a head start. I thought I was getting the advance within a few minutes of being accepted, but no. I called credit karma they told me to call turbo tax. So I did. Turbo tax customer service knows nothing other then what we can read ourselves. I asked her to speak to she just kept reading the part of the irs accepting it on the 29. I want an explanation of why i don’t have the advance yet

Best answer by CatinaT1

If you were approved for the advance and your return was accepted during the early testing period, then you should receive the advance within 48 hours.

JohnW152

You can't receive a Refund Advance until the IRS has accepted your return, and the IRS doesn't begin accepting tax returns until January 29th this year.

You may have received an email from TurboTax informing you that your federal return has been submitted, but that doesn't mean the IRS has accepted your electronically-filed return.

After you e-file your return, you should receive two emails from TurboTax. The first one tells you that your return was submitted. Then, later, you'll get a second email telling you whether your federal return has been accepted or rejected.

Until the return has been accepted by the IRS, your Refund Advance cannot be processed.

See these resources for more information:

The IRS' 2024 tax filing season set for January 29 page
TurboTax Help article When will my refund be deposited into my Credit Karma Money™ account?*
Credit Karma's What is TurboTax Refund Advance? page

Zaydyn0918

I was told different when you do the advance refund once they send you the email that your refund has been accepted they should deposit the advance that your approved for. The whole purpose for you doing the advance is so you don’t have to wait until the 29th to get some of your money! A lot of tax places are doing and people have already gotten some of their money back .

MelissaellisAuthor

Turbotax needs more training. They clearly don’t understand what is being said or what is posted to the customer

CVL 9

I understand I filed my taxes online and I have with the same company for years and they've never taken any of my money out of my account you've taken $43 out amongst with everybody else was called and complained we need our money back life is very hard living not $43 I earn that that was not yours to keep I had already paid for the service of them doing my taxes if you could contact me at [email address removed]. I would really appreciate my refund to all of it thank you

CatinaT1

Please contact Credit Karma on their Contact Us page.

See these resources for more information:

See Offer details and disclosures for the Refund Advance program for more information.

TurboTax Help article When will my refund be deposited into my Credit Karma Money™ account?*

Credit Karma's What is TurboTax Refund Advance?

Make sure your accounts are linked: Linking Credit Karma with TurboTax Account

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

tunafishranger

Same thing to me. We all need to get together for a class action lawsuit

tunafishranger

I am gathering people to file a class action against you unless you choose to correct the problem and give us all our refund advance you so blatantly false advertised

Lilmegs05

I was accepted for the refund advance, which automatically linked me to Credit Karma and set me up with a checking acct that I never in a million years would have gotten.
my taxes get accepted only a short few mins after I file. 24 hrs later. No money. I call TT and the agent tells me that the money was sent to CK and kicked back. So call CK and find out why. Credit Katma tells me they have no idea what I’m talking about. Call TT, where I get put on hold for 20 mins and hung up on. Call#4, I’m on the phone for 1.5hrs with someone now telling me I didn’t get the refund advance but can’t explain why another agent told me my money was sent and returned, or how I got a CK checking acct made for me and the acct numbers automatically were generated onto my refund without me entering them. I asked for a supervisor 12x and was ignored or told it would be a long wait, and then I was hung up on, AGAIN. I filed for the advance refund bc we needed the money, not because I wanted a garbage credit karma checking account. I’m reporting them to the BBB for false advertising and fraud.