Question

Refund amount wrong

Forum|Forum|5 years ago
February 14, 2021
3 replies
0 views

My Federal e-file is for $942. My order bill shows I will pay TurboTax $45.00 to prepare and file Federal. I will pay TurboTax $40.00 to prepare and file Georgia state. I will also pay TurboTax another $45.00 I will also pay TurboTax another $40.00 TurboTax to bill me and pay with Federal . That's a total of $125.00.

In service fees.

I received an email saying Federal was accepted then seen the refund amount of $703.00. My Federal e-file is $942 minus $125.00 = $817. According to TurboTax website my 2020 tax refund would be $703.00 that $114.00 less than $817.

I chose the free addition without help but this is an after filing situation where what I agreed to and what TurboTax tax plans to take differ by $114.00

TurboTax Free Edition Online

T

TerukoL

Employee

Missing dollar amounts in your tax refund may be caused by a refund offset. This is when the government applies part or all of a taxpayer's refund towards the taxpayer's past-due income tax, child or spousal support, student loans, or state unemployment compensation debts.

Please click Why is my direct-deposited refund or check lower than the amount in TurboTax? to learn more.

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S

SnuxxieAuthor

that would be a great and understandable answer but that was posted before the IRS accepted it and I am paying state because of unemployment i received. i have no kids or ex wives and received a refund last year.

T

TiffanyL

You would need to use the FAQ link posted below to check with TurboTax customer service regarding your fees:

TurboTax customer service

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M

Mad4Kq

I reviewed your support information and while it is helpful I am still $221 short from tax return. If I take $125 off for your fees, I’ve still been shorted. Please adjust.

Cass0317

If you used Refund Processing, there may be a charge for this service, depending on your situation and which add-ons you choose. We'll display the fees, if any, when you get ready to file. Have you already reviewed your TurboTax fees? You can do that by following the TurboTax FAQ below:

How do I review my fees in TurboTax Online?

We cannot view your tax return in the forum but if you need further assistance please reach out to our TurboTax Customer Care Team so they can look into it further for you.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

What is the TurboTax phone number?

VolvoGirl

Employee

@Snuxxie That is not showing you the federal refund minus the fees. It isn't showing the fees at all. The 703 is your net Federal and State 942-239=703. You will still get the full federal refund (minus the fees) and still need to pay the state tax due of 239.