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October 1, 2020
Question

Regularly getting emails saying I haven't filed my 2019 returns even though I have

  • October 1, 2020
  • 1 reply
  • 0 views

Roughly once a month, I get an email from TurboTax saying I haven't filed my 2019 tax returns. I have filed them, they show up as filed on the TurboTax website, and I have received the payments from my returns. There is no link within the email to unsubscribe from these emails.

1 reply

VolvoGirl
Employee
October 1, 2020

You might have another Turbo Tax account.  It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/