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sladesound
June 1, 2019
Question

Return of Efile fee

  • June 1, 2019
  • 1 reply
  • 0 views

Paid extra to file state return, but will not let me Efile.  So I am filing by mail.  Please credit me back my fee for Efile.  

1 reply

DoninGA
DoninGA
Employee
June 1, 2019

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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