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Return Rejected Due to No PIN. Wasn’t Prompted!

Forum|Forum|3 years ago
April 19, 2022
4 replies
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I filed my taxes last night, April 18 Tax Day, and I got a notice today that my return was rejected for not providing a PIN. I was not prompted to enter a PIN. I have been prompted to enter one in prior years but I didn’t even think about it last night. This is TurboTax’s responsibility! A return with no required PIN is an automatic refusal. This is ABSOLUTELY TurboTax’s responsibility! We pay them, and trust them, with a VERY important tax responsibility, and they have definitely let me down. So now am I going to have to pay a penalty due to their mistake??? I’m sure I’m not the only one that experienced this. How much can we trust TurboTax now??

Best answer by Opus 17

First, you have a grace period to re-file a rejected return without being penalized.

Second, a penalty is only assessed if you owe more than $1000, if you are expecting a refund, no penalty is assessed even if you are late.

Third, there are two types of PIN codes.

There is a 5-digit e-filing PIN that you selected the first year you e-filed a tax return. You can use this 5 digit pin to verify your identity every year, or you can use your AGI from last year's tax return. It is impossible to transmit a tax return without this code, so you must have entered it.

Then, there is a 6 digit identity protection pin, which is issued by the IRS to people who have been victims of identity theft or who have voluntarily enrolled in the program. This pin code changes every year, and the IRS mails your new code in December, and is more secure than the 5 digit pin. Turbotax does not automatically ask everyone for a 6 digit IP pin because most taxpayers don't have one. There is a box you can check when e-filing that you have an IP pin, that takes you to the screen to enter it. Or, you can enter it by going to the tab for "other tax situations" and choosing IP pin from the menu. Enter your IP pin and you can re-transmit your return.

O

Opus 17Answer

Employee

First, you have a grace period to re-file a rejected return without being penalized.

Second, a penalty is only assessed if you owe more than $1000, if you are expecting a refund, no penalty is assessed even if you are late.

Third, there are two types of PIN codes.

There is a 5-digit e-filing PIN that you selected the first year you e-filed a tax return. You can use this 5 digit pin to verify your identity every year, or you can use your AGI from last year's tax return. It is impossible to transmit a tax return without this code, so you must have entered it.

Then, there is a 6 digit identity protection pin, which is issued by the IRS to people who have been victims of identity theft or who have voluntarily enrolled in the program. This pin code changes every year, and the IRS mails your new code in December, and is more secure than the 5 digit pin. Turbotax does not automatically ask everyone for a 6 digit IP pin because most taxpayers don't have one. There is a box you can check when e-filing that you have an IP pin, that takes you to the screen to enter it. Or, you can enter it by going to the tab for "other tax situations" and choosing IP pin from the menu. Enter your IP pin and you can re-transmit your return.

T

TennesseewalkersAuthor

I fall into the last group of people, those having a six digit PIN assigned by the IRS due to being a victim of previous identity theft. I will keep your response in mind for future returns. Thanks so much for your reply and detailed explanation.

J

Jeanbarnum

I just read the person before me and I have the same issue, except i called and spoke to a turbo tax rep and she told me that if the form does not come up once i submit my return then I don't have to put a number in. I thought that was not accurate. and after reading the post before this one, I was correct. Now I have to wait for my rejected return to put the identity pin that I already had available in the system. This is on purpose I believe with turbo and I will not be filing with this company again. There is no excuse.

JB

Critter-3

You know ... I find it interesting that in each and every test return I do that the question if I have an IP PIN to enter comes up each and every time so those that do not see that question are just not paying attention. AND if you know you need to enter it to efile successfully then you should make sure you enter it each and every year ... so save the instructions in the other post for every tax year in the future so you know where to put it later in case you miss it in the interview stream.

S

stykerforce

I believe what the OP is saying is the same issue I just had. TurboTax asks if you have an IP PIN, you select yes, but then it doesn't ask you to enter it. It literally just happened to me five minutes ago, sadly.

M

markmartin4575

Same thing here and we called and it's said we never was required to have a ip pin number so turbo tax needs to fix this issue it is not our fault. Lot of wasted time. I was rejected like 16 times

P

pnutskillian

I concur. Not only do they not prompt us, they do NOT provide any of the taxpayers with their own pertinent information. I talked to Turbo Tax and it took them twenty five minutes to find out why it was rejected. The only way to get any information is to PAY MORE. I have read numerous complaints against Turbo Tas for failure to provide fair and honest business practices. The responses from Turbo Tax reveal that they are in the wrong. They are condescending and provide no information. Never again.