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February 28, 2020
Question

Return status

  • February 28, 2020
  • 1 reply
  • 0 views

Hello, I filled my taxes 1/31/20 and both federal and state were “accepted” a few days later but I still haven’t gotten my return. When I went to check the status on IRS.gov it said no information available for my return. Do you have any information on the status of my return? 

1 reply

Employee
February 28, 2020

No, TurboTax does not have information for your tax return refund(s) however you can contact the IRS and your state.

Please see these TurboTax FAQ's on why some tax return refunds may take a while to be released and what steps you can take:

If you are concerned and it's been over 21 days since your tax return was accepted by the IRS and you decide to call them here are some tips when contacting the IRS at 1-800-829-1040:

  • First choose your language. 
  • Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
  • Instead, press 2 for personal income tax questions.
  • Then press 1 for form, tax history, or payment.  
  • Then press 3 for all other questions.
  • Then press 2 for all other questions to be transferred to an agent

Please see this TurboTax FAQ on what to have ready before you contact the IRS: https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378

To check on a state refund please contact your state Department of Revenue.

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