Question

Right before you efile, I would like to review my returns so I hit the link that says view or print forms and it opens another window and sits there I have waited 30 mins

Forum|Forum|6 years ago
March 14, 2020
1 reply
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TurboTax Deluxe Online

Employee

Typically the process should only take a few minutes. If you are stuck on a screen in TurboTax you may need to log out/close and restart your computer, then log back in, or try another browser. It's a good idea to try and clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To delete your cookies use this: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please also make sure you have the most recent version of Adobe PDF installed on your computer.

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