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June 30, 2022
Question

Santa Barbara Tax Products Group (SBTPG) has sent my return to someone else's bank account.

  • June 30, 2022
  • 1 reply
  • 0 views

Santa Barbara Tax Products Group, LLC (SBTPG), has mis-directed my 2021 Federal tax return to an incorrect bank account. All attempts to contact SBTPG customer support have failed. I have been able to login to their website (Taxpayer.sbtpg.com) and obtain the following info:
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Expected federal refund amount: Unknown
Refund status: Funded
Amount received: $xxxx.xx
Fee amounts: $xxx.xx
Amount paid to you: $xxxx.xx
Direct deposit checking *xxxx
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NOTE - The partial checking account number listed is incorrect.
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The bank routing info and account number on my submission to intuit was and is correct.
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Any assistance in this matter would be appreciated.

    1 reply

    Critter-3
    June 30, 2022

    Please contact support via phone for assistance with this situation ... contact details can be found here

    June 30, 2022

    thanks for the reply, but there is no phone number listed?

    DoninGA
    Employee
    June 30, 2022

    @padraig123 wrote:

    thanks for the reply, but there is no phone number listed?


    From the TurboTax support FAQ - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=l51k3kt4

     

     contact us at (800) 446-8848.