saved

Forum|Forum|1 year ago
March 29, 2025
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My saved file for TurboTax 2023 has disappeared. I have searched the computer, and it is nowhere to be found. How can I retrieve the information so that I can complete taxes for 2024?

Mike9241

do you use online or desktop? if online, you may be accessing the wrong account. Many have multiple accounts. see this link for the steps to find your account.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/request-access-turbotax-account/L7seKHgT3_US_en_US

if you used desktop the only copies are on your computer. if you deleted the original file, there may be a backup file you can access.

for a windows computer it would normally be found in c:\users\user name\documnts\turbotax the folder would contain a ~xxxx.tax2023 file. it's normally hidden. Remove the ~ and then click on the file to open.