SBTPG holding my funds. ID verify website says it can’t find my information

Forum|Forum|4 years ago
February 25, 2022
13 replies
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My Direct Deposit Date is 2/24. I haven’t received anything yet.

when I check my return status on TPG it says “disbursement method: Reserve”

it also shows “Funded” To “Reserve”

when I call them the automated system automatically tells me my account is on hold due to “unusual activity” and to go to the net verify tpg website to upload my ID.

Only problem is when I go to their website and enter in my social, it says “No Client ID associated with the SSNToken”

so my funds are being held, the automated system hangs up on me and tells me to go to NetVerify to verify my info, and then the website tells me it can’t find my information.

So I’m at a complete dead end. I am never in my life using Turbo Tax nor will I ever allow my friends or family to use it again. I’m going to try to get in touch with a human at TPG and pray that they are able to help. This has been an absolute nightmare.

TurboTax PLUS Online

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tn1shaffer

I am going through the same thing! Turbo Tax is no help and TPG calls either won’t go through or I hold for over an hour and never get to a actual person before I have to hang up. I held yesterday for 64 mins. I will never use Turbo Tax again and should have stuck with H&R Block like I’ve used for years.

lopezraf54

agree- same issue - cant get hold of Turbo or tpg to find out about my refund 5800.00 USD

DoninGA

Employee

@lopezraf54 wrote:

agree- same issue - cant get hold of Turbo or tpg to find out about my refund 5800.00 USD

TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

NOTE - SBTPG is a wholly owned subsidiary of Green Dot Corporation - https://en.wikipedia.org/wiki/Santa_Barbara_Tax_Products_Group