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March 5, 2021
Question

So how come you guys received my money from the irs 4 days ago and are failing to give it to me all you have to do is take your 130 bucks from it and give it to me ...!!?

  • March 5, 2021
  • 1 reply
  • 0 views
Like I have the. Confirmation email we can do it the hard way or the easy way .

1 reply

DoninGA
Employee
March 5, 2021

What are you talking about?  TurboTax does not receive any kind of tax refund, federal or state.

 

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information