Question

Submitted return on 2/11 and was accepted. Used to be able to check status on IRS.gov, now they have no record of it. No change on TurboTax. Who should I call for help?

Forum|Forum|5 years ago
March 12, 2021
1 reply
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To clarify, I previously was able to go to the irs.gov website and it would find my return and tell me that it was processing and such, now it just says it can't find any record of the return and to make sure I filed correctly. I've received no correspondence from either the IRS or TurboTax about any issue with my return.

TurboTax Free Edition Online

S

SweetieJean

Employee

You are not alone. There continues to be a general backlog at the IRS, due to the large number of extra filings for the stimulus, as well as millions of 2019 returns left over from the COVID shutdown. In addition, the Where's My Refund site has been erratic and unreliable. But if TT told you the IRS Accepted your filing, then they have it for processing, and TT receives no further updates.. There is no need to keep calling, as that will not speed things up.

Are you still waiting on this year's IRS refund? | kiiitv.com