Tax Return 2024

Forum|Forum|10 months ago
May 6, 2025
1 reply
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I eFiled on March 25th. In the TurboTax app my refund is STILL estimated April 15th. I have called the IRS and my personal bank and verified the correct information, but my return has not been sent to my bank from TurboTax. Why am I still waiting? I have checked every other side of my refund to make sure it is TurboTax that I am waiting on.

TurboTax PLUS Online

xmasbaby0

Employee

Your refund is not being issued or controlled by TurboTax. TurboTax only gave you an estimated date for your refund to be issued, based on the 21-day average processing time. Only the IRS is in control.

Federal and state refunds come from completely separate entities. There is no rule as to which one will come in first or how long it will be between their arrival in your account.

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. “21 days” is not a promise from TurboTax or the IRS.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

Federal and state refunds come from completely separate entities. There is no rule as to which one will come in first or how long it will be between their arrival in your account.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

You need your filing status, your Social Security number and the exact amount (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Jleroux02Author

I checked all of that already except for the third party. I chose to deduct fees from my federal refund, but the IRS website said it was deposited already. I have called the IRS and my personal bank. The IRS confirmed it was sent both on the website and over the phone. My personal bank confirmed it has not seen a deposit. Who is the third party if it isn’t TT?

Thanks.

xmasbaby0

Employee

@Jleroux02

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

How can I see my TurboTax fees?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k

What is Refund Processing Service?