Question

Tax return

Forum|Forum|6 years ago
February 6, 2020
6 replies
0 views

Irs shows refund sent as of 2/5 for direct deposit . Since I chose for TT to take fee from return, is that what’s holding up my deposit ?? My main page here says 2/17 but irs show deposited 2/5.. what’s going on?!!!

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Franktvrana

I'm having the same problem. IRS where's my refund says it was sent to my bank on 2/5 but I received nothing

Same

I just checked the 3rd party website and now they show received... now just waiting for the deposit to head to my account. Maybe the email worked.

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buliwyf2020

When you select to have the TurboTax fees taken out of your return, the deposit is actually sent to an intermediary bank called Santa Barbara Tax Group. SBTG will receive your deposit and take the fees. They will then send your deposit sans fees to your bank. Process usually takes a day or two. You can check on the progress through SBTG by visiting their site (taxpayer.sbtpg.com). Select 'Step 2 Check with TPG' on the right side of the screen. You will need to enter your SSN, filing status and your expected total refund amount. You should see everything there.

X

xmasbaby0

Employee

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

J

Jason1523Author

No offset or money being held for debt ... I also checked the third party bank, shows it haven’t received my refund. *sigh* first time I ever notice 3 bars an nothing deposited .. Normally I get it a day before my DDD smh . I don’t like what’s going on

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Swirv15

Having the same problem money says it was sent on the 5th and its the 7th still nothing smh

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Jasmine2061652

Mines Say the Same. Im annoyed. Im never filing with turbo again. This also has never happened to me before. The irs says website say that it was sent on February 5 2020 and it is now Feb 7. Where is my money?

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Franktvrana

I'm pissed too. We are able to call the IRS Monday and inquire. They wont look into till then. It means we need a couple of hours to wait on hold. This is also my first time using turbotax and I will never use it again. I paid $80 to Turbotax. When I call them and ask where the hell is my refund the basically tell me it's not there problem. I see theres a couple of us with the same issue. Let's keep each other update . Lord knows we're not going to get any answers from turbotax

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MIK3STAR

I’m in the same boat. Money sent out on the 5th and the 3rd party bank says it hasn’t received it yet.

The worry and frustration is that I have been using TurboTax for several years (and have always paid with refund) and have never waited this long between when the IRS sent the money and I actually received it.

I’m concerned TurboTax doesn’t know what’s going on with there 3rd party bank. Does anyone from TurboTax monitor this?

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bethbailey712

I’m in the same boat and pissed! I have used Turbo Tax for several years also and have never had this problem. Seems like something shady is going on with this 3rd party bank. Never again will I use Turbo Tax if this is the kind of company they are doing business with.

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buliwyf2020

I have used TurboTax for years and have not had any major issues. SBTG has never held any money from me. Whenever the IRS said it released the funds, it goes to SBTG. I have always been able to check through the SBTG tool and see when they receive the funds from the IRS. A day or so later, it would be in my account. I understand the frustration levels are high. If I didn't see my money in my account, I would be upset as well.

Is everyone calling SBTG to get the information? Does their online tool show they have received the funds? I am curious because I still only have the one bar on WMR tool. I am expecting that to change next week but who knows. I have heard that the IRS only updates the WMR tool on Wednesdays. As a matter of fact, last year the WMR tool stayed on one bar until a few days AFTER my direct deposit hit my account. I can't hold TurboTax responsible for any of this. All they do is submit the e-file. I don't even use their tracking tool because any information they have I will already know.

What I am really curious about is if the WMR tool is reporting correct information. I wonder if it says Feb 5 as a DDD but it is in reality not correct and should be Feb 10 or something. The IRS used to only issue Direct Deposits on one day and hard checks on another. I thought the Direct Deposit days we early in the week like Monday or Tuesday. I could be mistaken, though.

I hope everyone's deposits go through soon. Again, I know how frustrating it can be to need that money to clear. I hope mine goes through soon too. Good luck everyone! Keep posting any updates. They always seem to help.

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Franktvrana

Everyone should email Santa Barbara. Maybe if enough people email them they will do something about it. I just got a reply from them. They still claim they have not recieved anything. But did say the situation is escalating and they are investigating

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MIK3STAR

Good idea!

I just sent an email to the 3rd party bank explaining the situation.

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livinglife

I am in the exact same boat! My bf got his return on the 5th and he used the 3rd party bank as well so I am very disturbed as to where my refund is. I am going to email this bank as well!

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rarecr1

I have used TurboTax for years but I paid the money upfront and got my refund quickly. This year I went through the third party and will never do that again. I called TurboTax and their rep didn’t help. I had to keep researching and got the info for the third party website through the irs website. My refund was sent on 5 Feb. On 7 Feb it was received by third party and supposedly they sent my portion to my bank on 7 Feb and it will take 1-2 business days to be received by bank. I checked this morning and nothing. Hopefully tomorrow.