Question

Tax Return

Forum|Forum|4 years ago
March 21, 2022
1 reply
0 views

So I filed 2/03, funds released by IRS 3/09 email from TurboTax saying funds will be in my bank account in 1-2 business days (I set up for direct deposit), on 3/09 by 3/14 it was clear that wasn’t true, I contact TurboTax and was told it’s out of their hands and to call TPG and an automated service says that a check was mailed out 3/14, a fee of 117 was taken on top of TurboTax fees by 3/20 no check and I’m worried I call back again and it says the check was mailed 3/19, today is 3/21 and I just want answers. I filed a complaint/claim with TPG and no response. I’ve spent hours researching and looking and trying to speak with someone this is absolutely ridiculous.

TurboTax PLUS Online

M

MichelleLO

Please see the below TurboTax help article for information on why there may be a delay with your refund. Also, please keep in mind that sometimes the postal service experiences delays in mail delivery as well.

Why is my federal refund on hold with Santa Barbara Tax Products Group (SBTPG)?

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N

Naeemah1Author

My deposit information is correct it shows what my account number ends in when I log in on TaxProductsGroup.com and my account is in my name and when I call the automated service it tells me they sent my refund “via print check” on the date that I’m calling, why would it say that if there’s a hold? Also, I tried to speak with someone and I was on hold for two hours then they automated service told me to visit the website and hung up on me. That’s unacceptable and unprofessional a redirection to another link isn’t helping me.