Skip to main content
May 2, 2021
Question

Taxes fee

  • May 2, 2021
  • 2 replies
  • 0 views

You are taking my tax fees out if my checking account because i have not been issued my texes and its been 2 and 1/2 months since they been excepted. They better not be taken out of my taxes also!!

Thank you, Cari Brackett

    2 replies

    Employee
    May 2, 2021

    TURBOTAX TOOK MONEY OUT OF MY BANK ACCOUNT

    Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

    https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

     

     

    Turbo Tax says......

    We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    ColeenD3
    May 2, 2021

    You will only pay one time for your program.

     

    We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

    When you filed your 2020 tax return, you chose Pay With My Refund, which lets you deduct your TurboTax fees from your IRS tax refund instead of paying them with a credit or debit card.

    Per the Refund Processing Agreement, you authorized us to debit your bank account if your refund was insufficient to cover your fees:

    In addition, by clicking the "I Agree" button below, you electronically sign and authorize Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased, and any applicable sales tax from your bank account number identified in the Agreement below, in the event that you do not receive a tax refund that is sufficient to pay for them.

    Before we debited your account, you would have received 4 emails from us:

    1. An email with instructions to pay your TurboTax fees (minus the Refund Processing fee, if any) online by a certain date.
    2. Two more follow-up emails asking that you either pay or request a deferment to prevent the fees from being automatically debited from your bank account.
    3. A final email letting you know that we're debiting the fees (minus the Refund Processing fee, if any) and that the auto-debit process cannot be stopped.

    You can also be auto-debited if you signed up for Pay With My Refund and your refund is sufficient, but the IRS is still holding your refund 36 days after your original estimated refund date. In this case, you'll get the same email notifications from us, except we will debit the Pay With My Refund fee (if any) in addition to your other TurboTax fees.