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February 3, 2022
Question

Technical issue

  • February 3, 2022
  • 1 reply
  • 0 views

I made a mistake on both 2019 and 2020 taxes. I was amending my 2020 when the TurboTax site kicked me off and logged me out. It did it would save my progress, but now when I go in to finish, it shows that my original taxes were done the way the amended ones were and does not show that I am owed a refund. Before I was kicked out it showed a $2600 federal return. I have tried calling customer service and cannot get a live person. HELP

1 reply

February 3, 2022

You cannot amend or prepare a prior year tax return with the online version. You need the download. Here is a link with prior year software. 

prior year turbo

fanfare
Employee
February 4, 2022

you have to contact Customer Service in this situation.

The suggestion posted above means you are buying the service twice.