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January 17, 2020
Question

Tell us about 2018 return ny state. I don't have the return info. clicking so takes me to another page asking me the date I will will nys return? What's going on here

  • January 17, 2020
  • 1 reply
  • 0 views
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1 reply

EbonyL122824
January 20, 2020

This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

You may also try using another browser or using the phone app if the above does not work.

https://turbotax.intuit.com/personal-taxes/mobile-apps/turbotax/

 

If none of these resolve the issue, please contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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