Question

The full refund was not deposited in my account, is there a number I can speak to someone about it?

Forum|Forum|6 years ago
June 7, 2019
16 replies
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TurboTax Self Employed Online

Employee

You may receive a reduced refund for several different reasons.

1. You chose to have your TurboTax fees deducted from your refund. If this is the case the amount you receive will be the amount shown as your refund on your return less your TurboTax fees and less the refund processing fee charged by the 3rd party bank for processing your refund.

2. You were expecting the total amount of your federal and state refunds. You usually do not receive your federal and your state refunds at the same time. Since federal refunds are processed by the IRS and your state refund is processed by the state the two are unrelated. The IRS and the states generally do not coordinate their processing or deposit schedules.

3. Your refund was subject to an “offset”. This is usually when you owe back taxes or child support but can also include amounts owed on state income tax, unemployment compensation debts, spousal support, or other federal nontax debts, such as student loans. If your refund is reduced for a federal tax debt you will receive a notice from the IRS. If your refund is reduced for another type of debt you will receive a notice from the Bureau of the Fiscal Service (BFS). You can also call the BFS at 800-304-3107.

4. The IRS withheld a part of your refund while they do further verification for a particular credit like the Earned Income Credit. In this instance the IRS will send you a partial refund now and will release the remainder of your credit once they have completed the verification process.

5. The IRS changed something on your tax return. If this happens the IRS will send you a letter explaining the changes, usually within 14 days.

If the IRS withheld a portion of your refund or made changes to your tax return and you do not receive a letter within 14 days you can call the IRS at 800-829-1040. If you call this number before the 14 days are up, though, they will not have any information to give you. See #9 of the IRS’s Ten Things to Know About Tax Refunds.

J

JeanneLO

Employee

@dyl4ng13tz

Please see the details listed by our Champ Critter above that explains that the IRS can withhold part of your refund until further review is completed. You will receive a letter in the mail.

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D

dyl4ng13tz

Has this happened before? Where the IRS pays part of the return now, and waits to pay you the other portion? I am in a situation like this now.

Yes

Did you ever get the rest of your refund?

C

Clintb

I did not recieve my full refund as of yet. File Feburary 28th 2020

C

CarissaM

If your deposit was lower than the amount you were expecting, please click here to learn more.

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D

Doodle2547

We received a letter from the IRS about an error on our tax return regarding the Recovery Rebate Credit which we claimed as income. The letter indicated that we would receive a refund. The refund has been deposited in our account minus the Turbo Tax fees. However, the refund we should have received originally still has not been deposited in our account. Any ideas on why we have not received the actual refund?

CatinaT1

According to this IRS update as of April 30th:

The IRS is now opening mail within normal timeframes. The IRS has also made significant progress in processing prior year returns. As of April 23, 2021, we had 1.3 million individual tax returns received prior to 2021 in the processing pipeline. Including current year returns, as of April 23, 2021, we had 16.9 million unprocessed individual returns in the pipeline. Unprocessed returns include those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We are processing returns received over the summer and fall in 2020 due to the extended July 15, 2020 tax filing due date. While the majority of 2019 refund returns have been processed, in some cases, we are processing tax returns that were mailed with a payment even though payment associated with these returns have been processed by the IRS. However, we are rerouting tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened in the order received. As the return is processed, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues depends on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.

What you should do: If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.

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C

CAwolf01

I filed my taxes in March of 2020. When I filed my taxes TurboTax calculator indicated what my refund was for both Federal and State. When I went back into TurboTax in July to get the amount I was due, TurboTax updated my refund amount to almost double what it was originally. I have since received my refund of the smaller amount but wondered why the Federal refund amount increased and the State refund did not change. What do I do to recover the additional amount? How do I know the revised refund amount is correct? I did not change anything on the actual tax return. Suggestions? Someone to call? Thank you

VolvoGirl

Employee

You mean your 2020 return you filed in March 2021? Did you have any unemployment?

If you have filed early before the exclusion, the IRS will recalculate your return for the new 10,200 unemployment exemption for you. There is no need for taxpayers to file an amended return unless the calculations make the taxpayer newly eligible for additional federal credits and deductions not already included on the original tax return.

A

Acass00

Same here I wonder where is my 2,600 missing that’s so much money gone

H

HeatherPLO

@Acass00

There could have been an offset or correction made to your refund by the IRS. For more information on this, please see the Help Article here for further assistance. If you feel like none of the scenarios mentioned fits, please reach out to the IRS.

IRS: 800-829-1040

Hours: 7 AM - 7 PM, local time

Monday-Friday

Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
day
Then press 2 "for all other questions." It should then transfer you to an agent.

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S

saucyy

i don’t have any offsets or debts for the irs but i only received $800 of the $2000 i was supposed to???

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Loganmeck1023

I just received a deposit of $750 this morning. But my tax return according to the IRS website is suppose to be over $7,700.00. Other $7,000 dollars are missing.

M

MoniqueLO_

Please see this Help Article for information as to why your refund was less than expected.

@Loganmeck1023

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Rgrosh

My partner and myself only revived partial payments of our federal. We are both missing the same $1400. We don’t owe anything or have any reason they would take that as payment for anything. Could they be checking our credit? also any idea on how long that takes?

VolvoGirl

Employee

@Rgrosh Did you get the 3rd Stimulus payment during the year? It was 1400 per person. Check your bank statements. And you should have gotten IRS letter 6475 saying what they sent you. Did you have 1400 on 1040 line 30? You tried to get credit for it again, but the IRS already sent it to you so they took it off your return. There is no more refund to get and nothing to fix.