Question

The IRS is going to send me paper check once they get it back.have you got it back from my bank yet?

Forum|Forum|2 years ago
May 28, 2024
1 reply
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my direct deposit was already sent ,but my account was closed.i was told it goes back to TurboTax first then the IRS.they haven't received back yet?

TurboTax Deluxe Online

X

xmasbaby0

Employee

TurboTax does not receive your refund at all or even touch your refund. If you chose to have your TurboTax fees deducted from your federal refund, the refund processing is handled by the third party bank, and the refund will be sent back to that third party bank. That bank might issue a check to you, or they might send it back to the IRS.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

X

xmasbaby0

Employee

If you chose to have your fees deducted from your federal refund, but entered wrong or closed bank account information for your direct deposit, you might have an aggravating, frustrating situation. Your refund will go back to the third party bank. The third party bank might issue and mail you a check, or they might send your refund back to the IRS and then you will have to wait for the IRS to mail you a check.

If the third party bank mails the check, it will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it. While you are waiting, make sure that the address you entered on your tax return is correct, or your problem will be even worse.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**