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C
cynthia-clagg
January 31, 2021
Question

The program keeps automatically changing the date of residency button to a change in 2020 that isn't accurate and now asking for a date we moved when we didn't

  • January 31, 2021
  • 1 reply
  • 0 views
Were you a resident of CA in 2020 the answer is no but program keeps changing it to yes

1 reply

M
MichelleLO
January 31, 2021

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 
Please see the following TurboTax FAQs to assist with this:
    • How to clear your cache 
    • How do I delete cookies?
If you continue to have issues please see the link below to contact one of our TurboTax representatives: What is the TurboTax phone number?

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