Question

The routing and account number, submitted with my tax filing, confirmed by my files and turbotax, is not what the IRS has on file. What now?

Forum|Forum|3 years ago
February 21, 2023
1 reply
0 views

I have submitted my federal taxes, with correct banking information. Confirmed by my copy of the tax filing, and by turbotax. I called the IRS to find out what's taking so long, and they have incorrect banking. So incorrect, in fact, that they refuse to tell me the information they have on file. They have different banking info than I gave them. It has been changed. How do we rectify this?

TurboTax Self Employed Online

X

xmasbaby0

Employee

Did you choose to have your TurboTax fees deducted from your federal refund? If so, the banking information sent to the IRS is the information for the third party bank that gets your refund from the IRS. The IRS sends the refund to that bank. The third party bank takes out your fees, and they send the rest to your own bank account.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

M

mrcampncarlAuthor

Do you happen to know the routing number of the third party bank? I'm trying to help my bank locate the incoming transfer, but if it's not from the IRS, we're in a pickle.

X

xmasbaby0

Employee

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**