turbo tax advantage subscription payment method

Forum|Forum|1 year ago
February 12, 2025
1 reply
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I have a subscription to TT advantage. I have tried changing the credit card on my account but it won't let me change the expiration month. Help!

RobertB4444

Contact TurboTax support. They should be able to change the credit card method for you no problem.

Here's where to contact TurboTax support.

@janet50840

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janet50840Author

I did actually contact customer support by phone and it turns out there's a glitch in your software when trying to change the expiration date of the new credit card. The rep who helped me had never seen that problem previously. The old month was 8 and the new one is 11 but I could not get rid of the 8. I was able to change it to 1, then 2, but it would not go past 8. So I did it in reverse and changed it to 12, then 11 and it worked. Very weird.