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May 11, 2020
Question

Turbo tax previously stated returns accepted today it says ready to be mailed...is it possible to get my refund status as it seems it may not have even been looked at yet

  • May 11, 2020
  • 2 replies
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2 replies

Employee
May 11, 2020

Is it possible you have more than one account? If your return was previously efiled and accepted, TurboTax would not say ready to be mailed. Did you start an amended return? That might result in the ready to be mailed statement. If there is still confusion, use this link to find other accounts: 

https://ttlc.intuit.com/community/account-management/help/how-many-turbotax-accounts-do-i-have/00/26133

 

Here is where to confirm that your return was efiled and accepted: 

https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

 

If accepted, what does the IRS tracking web site say about the status of your refund?

https://www.irs.gov/refunds

SusanY1
May 11, 2020

I suggest that you log out of TurboTax, clear your browser cache and cookies, and log back in and check the status.  If it show Accepted then you can safely assume that the return is in the IRS e-File system.

 

If you are expecting a refund, you can further verify that 48 hours after filing here: IRS Where's My Refund?

 

If your status does not show Accepted or you're still uneasy, our phone agents can look at the e-File system on our end to be sure but that does require that we get a little bit of personal information from you that is not safe to share in this public forum.   You can contact phone agents here: Contact TurboTax Support.

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