Turbo Tax refusing to refund me despite not filing with them

Forum|Forum|1 year ago
February 20, 2025
2 replies
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I was charged around $88 by TurboTax for the Deluxe version and the state filing fee, not realizing they would charge me immediately. After deciding to file with FreeTaxUSA since it was more affordable, I found out that TurboTax is refusing to refund the $88, even though I didn’t use their service. Customer support has been completely unhelpful, and when I disputed the charge with my bank, they said there was nothing they could do, as TurboTax is insisting it was a valid charge. I will never use TurboTax again, and now I'm out $88 for a service I never even used.

RachelW33

For billing issues, you will need to contact TurboTax customer support. Please see How do I contact TurboTax?

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Janecha2001Author

I have contacted.. I was told that there was nothing they could do.

taxlady28

The fee is for preparing your tax return. Efiling is free for federal and $20 or $25 for state for the desktop edition. There is no refund if you prepare the return, pay the fees and then do not file.