Question

TurboTax Incorrectly Reported the status of my Federal Return

Forum|Forum|5 years ago
August 6, 2020
1 reply
0 views

TurboTax says that my Federal Return was accepted in February. However, after 5 months of waiting for the refund, I was finally able to get in touch with an IRS representative who told me that my return had been rejected, but they weren't able to tell me why - they said to either get in touch with my accountant, or send a letter to an address in Kansas asking why my return was rejected. I've been trying to get in touch with a real person at TurboTax (since I paid extra for the "one on one support" and "advice from a tax expert"), but I just keep getting automated responses, and recordings telling me to contact the IRS. This is starting to get insane. Has anyone been able to get a hold of an actual TurboTax representative for help?

TurboTax Premier Online

DoninGA

Employee

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

OR -

Sign onto your TurboTax online account and the status of the federal tax return will be displayed - https://myturbotax.intuit.com/

If the status of the federal tax return is Accepted, then the IRS received the federal tax return as filed. TurboTax receives the status of the federal tax return from the IRS, it does not arbitrarily assign an Accepted or Rejected status to the federal tax return.

If you are receiving a federal tax refund, use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

What does the IRS website for tax refunds indicate?

To contact TurboTax support -

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On any TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact us