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January 31, 2020
Question

TurboTax is saying my state was accepted but the VA site says incorrect info I've checked 3x's to make sure my SSN & amt refund were correct. What could the problem be?

  • January 31, 2020
  • 1 reply
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1 reply

Employee
January 31, 2020

Did you wait at least 72 hours after your state return was accepted before trying the VA tool? 

 

Did you print and look at your actual state return to verify the figure?

 

Have you also tried checking it by phone on their automated refund system?  It might not make any difference, but it's something else to do.  

 

FAQ:  How do I track my Virginia tax refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-virginia-tax-refund/00/26589