TurboTax paid my IRS debt but they never received it now I am being levyd I need help fast

TurboTax does not pay any type of taxes owed, federal or state.

If you selected direct debit from your bank account by entering the bank routing number and account number for the federal taxes owed, those are sent with the tax return and then the IRS debits your account.

Check to see how you selected to pay the taxes owed by looking at the Filing Instructions for the federal tax return.  If the taxes were not paid then pay the taxes now at the IRS website or how the IRS notice you received directed you to pay the taxes - https://www.irs.gov/payments

For the Filing Instructions page -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.  

This will take you back to the 2018 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.