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funches66
April 10, 2020
Question

TurboTax says that my taxes have been filed and I haven't provided any of my tax information and how do I correct this.

  • April 10, 2020
  • 1 reply
  • 0 views
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1 reply

K
KatrinaLO
April 11, 2020

Please log completely out of TurboTax and try clearing your browser's cache.  A full or corrupted cache can keep TurboTax from functioning properly. Please see the below TurboTax FAQ for instructions:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

See here for instructions on clearing your cookies. https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-

If you still feel you require additional assistance, you can contact us at (800) 446-8848.  

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