Question

Unable to print 2015 returns on MAC Desktop version

Forum|Forum|6 years ago
August 14, 2019
1 reply
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I need to print my state 2015 returns using the MAC Desktop version. Why do I keep getting this error and how do I fix it?

There was a problem connecting to Intuit's Secure Print Service. Please check your Internet connection or try again later.

TurboTax Deluxe Mac

VolvoGirl

Employee

Are you sure it's for 2015? I thought only 2014 Mac had that problem. Anyway....here's an answer. It's for 2014 but applies to 2015 too. Replace .tax2014 with .tax2015.

See macuser post here

https://ttlc.intuit.com/community/after-you-file/discussion/i-am-unable-to-print-a-prior-year-return-error-msg-says-can-t-connect-to-intuit-s-secure-print/00/815268

Or try to find a Windows computer. The .tax files can be opened by both the Windows and Mac programs. But you would have to install the 2014 program which might be impossible. Even if you have the CD you wouldn't be able to update the program or download any states you need. Unless you know someone with 2014 still installed on Windows.

Or try www.taxprinter.com . They say they can convert 2014 to pdf. They are not related to Turbo Tax and it does cost. You send them the .tax2014 file.

S

savetacks4me

Intuit has stated (apparently without clear warning, but with shortsightednes) that the printing function for TurbotTx 2015 was going to suddenly and somewhiat secretly end after October 15, 2019. That itself was a bad decision.

However, it is worse. It appears that such print support ended at 12:00 AM CST on September 30, 2019. I printed out a form at 11:57 PM on September 29, but got the error cited at the beginning of this thread, when I tried to print my next form.

Please fix this immediately. It should be trivial to do. Two more weeks is critical, because October 15, 2019 is the last day that a taxpayer can claim a refund for Tax Year 2015.

Actually, TurboTax 2015 really should work even longer.

Surely this curtailed print support was instigated by your engineers, not by anyone who understood taxes , IRS rules or Intuit’s business.

I have (very loyally and trustingly) used TurboTax (or its predecessors), since the mid-80s, starting with the first version of MacInTax. I have always been concerned over the potential obsolescence of versions of the software, as well as the platforms they run on. I have kept every edition of this software and maintained access to old machines that still run them. I realize that TurboTax eventually has to stop supporting older machines and OSes with their newer software, but never imagined that it would kill its own product on a machine on which it does run, and on which it was so purchased.

Note that it is not sufficient to tell people that they should save all their sax forms and worksheets as PDFs. In fact, I was using your tax products 6-8 years before PDFs were invented. I’m not even sure that your early software allowed users to do anything but print the files. And the files themselves are not sufficient. They are static. Users need the engine that generated them, so they can interact dynamically with them, to see and recall how the info was being used and be able to manipulate it.

Moreover, Intuit has now (perhaps accidentally) cut off support before users could even generate the files at all. The workaround – try Windows – leaves many users trying to figure out out to install you CD/DVD-based software on a drive-less computer. I know there’s a way, but it’s yet another hassle that is not warranted as users are trying meet a hard deadline. As a Mac evangelist for 35 years, I am left trying to find a Windows maachine.

Please rethink the decision to terminate print support, or other support, during periods in which the product could still be very useful, even necessary. And do announce any reductions of service long and loudly before they occur.

M

mesquitebean

Employee

@savetacks4me

This is mainly a user community forum, not a direct route to TurboTax Support. I don't use a Mac, but I'll see if @macuser_22 wants to add anything to this thread in regards to your 2015 printing issue. I know he's been complaining about it to TurboTax.

Addendum:

BTW, since you said October 15, 2019 is your filing deadline to get a 2015 refund due to the 3-year statute of limitations, did you timely file an extension request prior to the April 2016 deadline for a 2015 return?