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January 24, 2023
Question

Unable to review and print federal return, page is stuck on: Preparing your documentsThis may take a few moments.?

  • January 24, 2023
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Employee
January 25, 2023

Try clearing your cache and deleting your cookies and then try again. If this doesn't resolve this experience, please reply to this thread for further assistance.

 

For information on how to clear your cache, please visit the help article below.

 

How to clear your cache - Intuit

 

For information on how to delete your cookies, please visit the help article below.

 

How do I delete cookies? - Intuit

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