Solved
We paid our turbotax fees with our refund. So I know it has to go through their bank first but how long does it take to go on our card?
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Did you have the TT fees withheld from the federal refund and the balance sent to your bank account/debit card ?
If so the refund needs to go from the IRS to the third party bank to your bank account. This process can take up to 3 business days or more.
Check the IRS : https://www.irs.gov/Refunds
Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/
Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx
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