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February 21, 2024
Question

Website told me to verify identity I did now it wants a 14 digit code but I never received a letter what do I do?

  • February 21, 2024
  • 1 reply
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And I can't get a hold of an actual person on the phone at all

1 reply

SharonD007
February 21, 2024

If you are referring to an IP PIN (Identity Protection PIN) which is a 6-digit number that the IRS provides to taxpayers to validate their identity, you will need to contact the IRS. 

 

Refer to the following TurboTax Help articles What's an IP PIN? Do I need one? and How do I get my 6-digit IP PIN?

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