What a nightmare, after years with TurboTax this may be my last year!
So i filed for free but of course somehow turbo tax at end of inputting tacks on $300 in fees before I can submit it so I choose pay with return as I do every year. IRS shows DD of 2/24 on 18th so yesterday morning I messaged TurboTax and asked why I had not received, mins later my acct informed me I did not qualify for five days early and would not be charged. Then I go check Santana Barbara bank (TPG) taxpayer site bc for years I have used turbo tax and every year the second my return is accept by IRS it shows on TPG what funds they expect and fees they will take out it just shows unfunded until they actually receive it, well it says “no account” so I called Turbo tax again who then tells me TPG won’t have Account for me until money is funded to them, so I call TPG back and they told me what I already knew that they have information on day it’s received by IRS (mine was 1/17) and TurboTax must have used different processor because they have no record. I call turbo tax back and this time after her getting her manager and thirty mins go by of her not understanding where my dd is going, she tells me credit karma is processing my return and taking fees out this year which makes no sense being I did not qualify for 5 days early and I did not sign up for it to go into Credit Karma account this year!!! She said it must be error. I then call Credit karma who says they are not processing it!! I have recorded all calls and saved all messages in virtual chats and emails of the lies and run around!!! False advertising, lies after lies, they can’t even explain where your money is going from IRS before going to you!!! My bank deposits second it’s received and if it’s not by tomorrow I will be posting EVERYWHERE the recording and photos of lies I received and run around I have been given!!! This is absolutely ridiculous and considering I help ALOT of family and friends file yearly they will not only be loosing me as customer but everyone that sees this mess!!!
