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What bank does turbo tax use to do direct deposits

Forum|Forum|7 years ago
June 3, 2019
13 replies
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Refund released to turbo tax

TurboTax Deluxe Online

Best answer by xmasbaby0

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

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xmasbaby0Answer

Employee

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Momma1982

Wonder how this is going to work for the stimulus checks since the IRS more than likely doesn’t have our direct deposit information since it was sent to this bank first and not directly to our banks Linda messed up!! Now I wonder how long we shall have to wait for using this service!!!

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priceg2019

This statement was made back in April 2020 and here it is Jan5, 2021 and our 2nd stimulus did exactly this. You were so tight when you said this. Turbo Tax should have been paying closer atte6to what the irs was doing with our second stimulus. Now many of us are screwed out of getting our money on time.

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Ranishaj

I called earlier it said they received my refund and also said it’s scheduled for tomorrow to be sent to my bank I called I just called now they saying they haven’t received my refund what’s going on

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julea2993

Right im contacting corporate also filing a complaint with them

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cayde6

Just a heads up for anybody reading this, I used this service/company and they worked great for me. Didn't delay my refund one bit, got it exactly when IRS said it would deposit it, to the day. I would use the deduct from refund feature again if I couldn't swing the upfront costs.

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MR84

Lol 😂 well there's thousands of people who weren't so lucky look on line sbtpg and turbo tax are stealing refunds from thousands of people it's all over the internet

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Rw9

Are they handling the stimulation payments to ?

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Landocommando777

Are we getting our stimulus checks on are turbo tax card?I was really relying on this money please give me the real answer

DoninGA

Employee

@Landocommando777 wrote:

Are we getting our stimulus checks on are turbo tax card?I was really relying on this money please give me the real answer

If you received your federal tax refund by direct deposit on the Turbo Visa card then you will receive the stimulus payment by direct deposit on the Turbo Visa card.

I lost my card

You can contact customer service. https://turbodebitcard.intuit.com/contact-us The only way to have a new card mailed to you is to call (888) 285-4169.

Follow the steps below.

Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent.

Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

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royce52311

I am tracking my stimulus check and it’s saying that it’s going into another bank account “*******2086” that’s not mine.
I filed direct deposit in 2019 with turbo tax
I’m concerned that it’s going in the wrong account.
what should I do ??

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Ginasharp075

How do i find put what bank account the bank use for my stimulus check

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DeanM15

If you filed a 2018 or 2019 federal tax return and you received a refund, the IRS will use the direct deposit information for the most recent tax return to deposit the stimulus payment if you otherwise qualify to receive it.

The bank account routing number and account number should be on Line 21 b, c, and d of your 2019 Form 1040. For a 2018 Form 1040, it will be on Line 20b, c, and d.

@Ginasharp075

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

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Emilyemmy57

Same problem here. I'm super stressed. If you get an answer could you please share. Thank you

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ruthie7212

The IRS says my refund was sent to turbo. Tax bank but i don't have a new card just my old card and there's no money on this card

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xmasbaby0

Employee

@ruthie7212

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**