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May 16, 2020
Question

What do I do about a fraudulent charge on my checking account from turbo tax?

  • May 16, 2020
  • 4 replies
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4 replies

Employee
May 16, 2020

We do not have a way to help with billing issues in this forum.  You can contact customer support to discuss a billing issue during their hours Monday - Friday.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time   Monday - Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
DoninGA
Employee
May 16, 2020

Did you request to have the TurboTax account fees paid from the federal tax refund?

If so, then see this TurboTax support FAQ for payment of the TurboTax account fees when the federal tax refund has been delayed - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102

 

If not, then you will have to contact TurboTax support for this billing issue.

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday

Use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Employee
May 16, 2020

If you had your TurboTax fees paid from your federal refund and you have not received it yet, the charge from TurboTax may not be fraudulent. When you chose the option to have your fees paid from your federal refund, you agreed to pay them out of your account if the refund was delayed. See this: https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

 

If the charge was for some other reason, please contact TurboTax support directly during normal business hours to verify whether it was fraudulent or not.

To contact TurboTax directly, go to this link: https://ttlc.intuit.com/questions/3401489
November 7, 2023

Unauthorize charge on my Bank Account

DoninGA
Employee
November 7, 2023

@canvas50 wrote:

Unauthorize charge on my Bank Account


Do you have an Advantage subscription where you receive the TurboTax software in November of each tax year?  If so and you do not want this subscription then see the TurboTax support FAQ for canceling the Advantage subscription - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-advantage-subscription/L4UBBY0Th_US_en_US?uid=loosq5ok

 

See this TurboTax support FAQ for requesting a refund of the charge to purchase the TurboTax software - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=loossrsr