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J
jennwc21
February 6, 2021
Question

What do I do if it says undefined when I press to resume where I left off?

  • February 6, 2021
  • 1 reply
  • 0 views
No text available

1 reply

Cass0317
Cass0317
February 6, 2021

Try closing out of TurboTax and clear your cache and delete cookies. Then sign back into your TurboTax account. If that does not work, try a different browser.
If that does not resolve the issue, you may also contact customer care here.
Please be sure to enter the correct product, edition, and a detailed description of your issue.  Once you fill out the form you will be given a service ticket number and a phone number to contact customer care. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

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