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January 27, 2023
Question

What if my credit karma money account is closed? Can i still get my tax advance sent to my savings ?

  • January 27, 2023
  • 17 replies
  • 0 views
Checking account closed . Can i use my savings and still get the tax advance?

17 replies

January 27, 2023

If your credit karma account is closed, then it is automatically declined. 

February 27, 2023

Not true my state tax return has been deposited into closed credit karma spending account after i was told it would be rejected so now noone can find my money 

CassLO
January 27, 2023

Per the refund advance requirements, you will need a Credit Karma checking account. Please see the details and TurboTax FAQ below:

  • You also must open a Credit Karma Money Spend (checking) account with MVB Bank, Inc., Member FDIC

Offer details and disclosures for the Refund Advance program

@Nikkisixd88

 

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February 23, 2023

Well my taxes went into my money spend account even though I was told it was closed and they couldn't re open it and now I have no idea how to access my tax return because turbo tax said I wouldnt need to amend my return since they shouldn't have been able to deposit it and credit karma said " we might be able to send you a check" so it looks like they're just trying to scam people by saying the account was in the negative so we had to close it when the account cant even be overdrawn, I'll be contacting the Better business bureau and I suggest you do the same 

February 23, 2023

The IRS should not be able to deposit your refund in a closed account. Once your tax return has been filed, there is no way to update your refund method. If Credit Karma closed your account, they will most likely reject the deposit and the IRS will mail your refund check to the address on your tax return. Please see this Help Article for more information.

 

@Xzavier_93 

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February 23, 2023

Yeah I'm telling you right now even if credit karma tells you that closed your account they didnt I have it in writing them saying it was ckoed over 3 weeks ago and today at 1:54pm my refund was deposited into a so called "closed account" so yea I'd love to know why credit karma is lying to people about closing their accounts.

February 27, 2023

Literally did the same exact thing to me I contacted bbb on Feb 23rd about this I called irs and confirmed check was deposited and accepted with credit karma spend account after it had been closed Feb 1 out of the blue 

March 15, 2024

My Credit Karma spend account was also "closed."  However, my tax return was deposited in the closed account.  I have contacted Credit Karma on numerous occasions on the status of my refund.  They told me I had to submit a primary and secondary document to prove my identity.  I submitted a drivers license and my social security card.  They said the address on my drivers license did not match what they had in their records.  I since then had the address on my drivers license updated to reflect the address on their records.  Now they say I have to submit a utility bill in my name to confirm.  I am currently staying with a family member to save expenses since I am finishing my college degree.  I provided documentation for everything but a utility bill.   They will not accept my updated drivers license along with my social security card.  I need answers on to where my tax return is.  The IRS deposited my refund into the "closed" account almost a month ago.  I would appreciate some direction on this because as I can see I am not alone in this fraudulent activity by Credit Karma. 

Thank you. 

February 27, 2023

I have been fighting with Credit Karma since February 7th, after receiving a email that they will be closing my account but didn’t list why. They closed my account on February 9th for no reason. They keep telling me I’ll receive an email as to why. Never have received it, and I’ve check my junk/spam folders. My funds from the IRS was sent 2/23. TurboTax told me to contact Credit Karma. Credit Karma tells me to contact TurboTax. No one can tell me where my money is or how I’m going to receive it. First time using TurboTax in many years, and it will be my last time. 

February 28, 2023

My refund was said to be deposited on the 23rd of February but the account was closed on the 7tb of February after reading the fine print on turbo tax I called green dot bank they handle deducting your fees out of ur refund before they make the funds available to your account because credit karma had closed the account they mailed a paper check to my address that was on my return 

February 28, 2023

Are they sending you your refund via check, or you already have received it? 

 

If we are all having the same problem, is the solution you're saying to call green dot bank? 

March 1, 2023

They sent it out February 27th and I called [phone number removed] it asks if you are calling about ur taxes and then u will enter the info they ask for and it will tell u where ur money is and just to be sure I confirmed it all with a customer service representative 

March 1, 2023

Have you figured anything out?  Same happened to me. I did the refund advance. Then 2 days before deposit was to be made they closed my account for NO REASON.  Now I’m lost on my refund. They probably just stole all my money!

March 1, 2023

Not as of yet only hope was I contacted credit karma today and they told me a check was issudd on the 27th and I should receive in 7-10 business days 

March 4, 2023

I can’t believe everyone’s responses to this issue. I have been going round and round with the people at credit karma. They have literally told me the same thing. I said your tell me you don’t see a deposit yet you’re telling me that a check will be mailed. I said which is it. IRS website shows it was deposited on 2/23/23 and yet you magically closed my account without my knowledge. I am not get through to anyone for any help. 

March 4, 2023

@4145070292 

 

Once your return has been accepted, TurboTax receives no further updates as to your refund status. Please see the FAQ link provided below to reach out to the IRS directly:

 

What if my IRS refund is taking longer than 21 days?

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March 4, 2023

I filed my taxes and thought it was a bright idea to use CK again since I didn’t have an issue last year. However, I went to request a new card a found out my spend account was closed for -.17. The representatives at CK do not know what to tell people who want answers to why the account was closed or how there is a negative balance. They also don’t know whether your deposit will be rejected or why they are unable to see if the deposit was rejected. I called the IRS and they confirmed that CK has not returned my money so now I have to wait 3 weeks before I will know anything. I have been filing my taxes with TurboTax for 12 years and this will be my last round after this debacle. If anyone has any useful information to help me find my money please advise

March 4, 2023

I called green dot also.  They actually answer your questions so that was refreshing.  I too am being mailed a check.

March 5, 2023

The IRS should not be able to deposit your refund in a closed account, if it is indeed closed. Once your tax return has been filed, there is no way to update your refund method. If Credit Karma closed your account, they will most likely reject the deposit and the IRS will mail your refund check to the address on your tax return. 

TurboTax only assists with your tax return and does not have access to your tax refund that comes from the IRS. You may need to contact Credit Karma for assistance with an update. Please reach out directly to Credit Karma on their Contact Us page for this matter.

 

@ChrisnDimas23 

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