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HollyP
Employee
January 8, 2021

In the rush to get the stimulus payments out the IRS sent some payments to an account that may be closed, is no longer active, or unfamiliar. By law the financial institution must return the payment to the IRS.   

 

You can confirm the status of your stimulus payment at Get My Payment.   

 

  • If it shows a direct deposit date and partial account information, then your payment is deposited there.  

  • If it shows a date your payment was mailed, it may take up to 3 – 4 weeks for you to receive the payment. Watch your mail carefully for a check or debit card.   

  • If it shows "Payment Status #2 – Not Available," then you will not receive a second Economic Impact Payment and instead you need to claim the Recovery Rebate Credit on your 2020 Tax Return.  

 

If you paid for TurboTax with your refund last year, we have given the IRS your correct account information and you can expect the IRS to make a second attempt within the next few days.  

 

We know that this stimulus is important to you and your family and we remain committed to getting you your money. You can find the most up to date information at IRS Updates on the Second Stimulus and TurboTax Updates on the Second Stimulus.  

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January 8, 2021

If I paid Turbo Tax last year AND my payment status 2 still says “Not Available”, will my payment be deposited?

SusanY1
January 9, 2021

@LMC6

 

It sounds like you may have been one of the taxpayers who was affected by an IRS processing error that delayed payments.  

 

We are happy to share that TurboTax customers who were affected by the IRS processing error that delayed some stimulus payments should begin seeing deposits into their accounts as soon as January 8, 2021. 

 

This update may not be reflected in the Get My Payment tool at the IRS due to the focus on efforts to distribute the payments. 

 

These payments will be distributed to the account listed for your federal refund on your 2019 tax return.  If you did not have a refund in 2019, did not receive your 2019 refund via direct deposit, or did not file a return, the IRS may not have your direct deposit information and you should expect to either receive a check or to claim the payment on your 2020 tax return.

 

If you do not see a payment either in your bank account or your mailbox by January 15, 2021, you should claim your payment via the Recovery Rebate Credit on your 2020 tax return.  Please hold off filing returns until after this date to ensure that you are preparing the most accurate return possible.

 

For TurboTax customers who need to claim the credit on your tax return, you are encouraged to file early (but after January 15) to receive these funds as quickly as possible.  In TurboTax, you will enter information about the credit when prompted near the end of the interview in the Final Review section of the program. 

 

More information about the payments and any additional updates can be found at the following links:

 

 

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March 31, 2021

Hi,

Turbotax makes it real difficult to get support or input into any e-mail/community string. However, I just tried to startup both my 2019 and 2020 Turbotax and it wants me to activate it. They've already been activated so WTF?

March 31, 2021

Please follow the steps in this TurboTax Help Article to resolve your license activation issue:

TurboTax 2019 and TurboTax 2020 requests license activation at every launch

@n0rg

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