Question

What is wrong with ur turbo tax card app

Forum|Forum|6 years ago
April 14, 2020
236 replies
0 views

I have already done my taxes and received tax refund on this card it is still active but now the card app is not working correctly and when u call the # on the card it sends u back to app

TurboTax Free Edition Online

J

JeanneLO

Employee

The app is working, what error are you receiving when you log into the app? Have you tried logging in here: https://secure.turbodebitcard.intuit.com/login?

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K

kcostalesAuthor

So basically because I got this card thru u i now may not get direct deposit of stimulus check

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kcostalesAuthor

[phone number removed] I paid 79.00 to u for what...I always use this service and always pay I would like a rep. To contact me

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Makblue01

My turbo card app isn’t working neither is the website. And when I call it says there’s a error

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Meechtheman

I just want to the take the time out and say how disappointed I am with TurboTax. The apps won’t load the support number doesn’t work I cant see me or anyone I know ever using TurboTax again big let down

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CPagan

I am having the same issue... nothing is working!!! This is extremely frustrating!

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CaliLove805

My turbo tax card app isn’t working. Also, why can’t I talk to a Representative? I paid 50 dollars extra to always be able to speak to someone. This is not fair.

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Steven Ray

Why are you paying $50 extra for?

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Steven Ray

I am having issues with the Card App and webpage as well. Is anyone having issues using your debit card?

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RonDavis67

I haven't tried using my card yet as I'm at work, using this via my cell, but my wife said she tired to using the website and it took forever to load, and when I try using the app on my cell, I get this message , " Sorry there was an error. Please try again later." It's been like this for the last week or so. But I did get my stimulus payment deposited today on my card. The version of the app is 1.11.0

The toll free number doesn't respond. It just goes to dead air, so checking my balance through that was a waste of time too.

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Steven Ray

I didn't get my stimulus. The check my stimulus page told me that the IRS didnt have enough information and I had to re enter my card info in.

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Dwingfield83

Your not the only one my app isn't working, online site isn't working, phone number doesn't work either. So far Turbo tax users are the only ones with issues.

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Tycepk8

It’s not letting me log it at all. Days something is wrong

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Itsmebwc

Hello I am having the same issues! App and webpage will not load and phone number leads to nothing no ring etc.. found something odd tho when I checked it’s “get my check” portal.. it shows that my stimulus check was deposited today however the bank account it says it deposited it in is not my turbo card account number I filled my taxes with.. So I’m not sure what is going on and why the account number the irs has isn’t the same one it shows on my tax return. I filled with TurboTax like always and opted to receive this darn turbo card.. big mistake I guess..

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Ron1226

Same problem bro. I checked the IRS portal and the account number is one I have never heard of. TurboTax prepaid app and customer service number is not working. I definitely will not be using TurboTax to file anymore taxes.

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Prime_A1

I’m pretty much stuck in limbo since the IRS “deposited” mine into an account that appears to be the last 4 of my social and NOT the turbo card/green dot account listed on my 1040. It does not leave the option to update payment DD info if you’ve already filed for 2019. I’ve called and called and robocall-c*nt lady got yelled at for never ever giving me options to clear this up.