This is a browser error. Use TurboTax in a browser and clear browser data for all time. If the problem still happens after you sign into TurboTax on a browser, then delete the W-2 and add it again. Follow these steps: Federal Wages and Income Job (W-2) Find the W-2 and click the delete, then confirm the deleteAdd the W-2 again Federal Wages and Income Job (W-2) Work on W-2 Add Employee ID Number Fill in all of the W-2 fiields Go to all of the W-2 screens and answer questions Review your returnDo not attempt to import the W-2. Type it in manually. How to find EIN