What step do I take if I got a letter stating I owe for tax year 2021. I also got another letter stating they fixed an error I made and that they owed me. Who can help me

Forum|Forum|2 years ago
April 8, 2024
2 replies
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One letter states an error on my 1040 refundable child tax credit $5231.00
The latest letter from irs is my past due amount that has increased from $3700 to now $4288 probably more by now

TurboTax Online

Best answer by xmasbaby0

I RECEIVED A LETTER FROM THE IRS/STATE

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

(what the letters from the IRS mean)

I GOT A LETTER FROM THE IRS

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

AUDIT SUPPORT

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

ee-ea

Employee

Contact the Taxpayer Advocate Service

https://www.taxpayeradvocate.irs.gov/contact-us/#FindlocalTAS

xmasbaby0Answer

Employee

I RECEIVED A LETTER FROM THE IRS/STATE

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

(what the letters from the IRS mean)

I GOT A LETTER FROM THE IRS

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

AUDIT SUPPORT

https://support.turbotax.intuit.com/irs-notice/audit-support/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

JohnB5677

First you should confirm what the letter is all about.

@ee-ea correctly suggested contacting the IRS.
I've had greater success with the Local Offices.
You can call toll-free at 800-829-1040 or contact a Taxpayer Assistance Center Local IRS Office.

Now you should find out what letters apply, and what the problem is.

The IRS assumes you're wrong, and charges the highest fee allowed by law.

You mentioned the Child Tax Credit.

Could someone else have claimed the child on their tax return?

Find out the facts, and then build a case.

Please contact us again with any additional questions or to provide some additional details.

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