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February 20, 2024
Question

When will turbo take fees from filing my return the irs as approved and sent my refund but no update from turbo tax fees still pending dd 2/22/2024

  • February 20, 2024
  • 1 reply
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1 reply

DoninGA
Employee
February 20, 2024

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228


Or - TPG-CSsupport@greendotcorp.com