Solved

Where are my 2019 taxes

Forum|Forum|6 years ago
May 24, 2020
1 reply
0 views

Why havent i got my taxes yet?

TurboTax Free Edition Online

Best answer by bluedeb

Did you e-file? Were your returns accepted? If they were accepted, then TurboTax does not get any information about the processing of your return or refund. Only the IRS & State would know. The IRS is closed & they are not taking phone calls. They are still processing e-filed returns & stimulus checks but they have been behind.

It is taking the IRS longer to process returns since they are closed. They are still processing e-filed returns but the 21 days (business days) is not the standard now due to Covid-19. The IRS is not processing mailed in returns at this time.

All you can do now is keep checking the IRS website, Where's My Refund, the website updates once a day.

https://www.irs.gov/refunds

How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

bluedebAnswer

Employee

Did you e-file? Were your returns accepted? If they were accepted, then TurboTax does not get any information about the processing of your return or refund. Only the IRS & State would know. The IRS is closed & they are not taking phone calls. They are still processing e-filed returns & stimulus checks but they have been behind.

It is taking the IRS longer to process returns since they are closed. They are still processing e-filed returns but the 21 days (business days) is not the standard now due to Covid-19. The IRS is not processing mailed in returns at this time.

All you can do now is keep checking the IRS website, Where's My Refund, the website updates once a day.

https://www.irs.gov/refunds

How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

H

Hotshotmom13

You show I don't even have an account with you. You need a better system Darlene Mello

DoninGA

Employee

@Hotshotmom13 wrote:

You show I don't even have an account with you. You need a better system Darlene Mello

You have to sign onto your 2019 online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)