Question

Where did my lost data go?

Forum|Forum|7 years ago
June 3, 2019
2 replies
0 views

Worked several hours the other day manually inputting data. Finished with deductions. Today I returned to continue my work. When I first opened the program, the windows version went through an update and then returned me to my return, except that it returned me to the income section, not where I left off. I worked through the questions to get me back to the deduction section only to find that all of the data that I had entered regarding deductions was gone. Where did it go and how do I get it back?

TurboTax Deluxe Windows

L

larrygrab1

You have to save your work before closing the Program.

S

SweetieJean

Employee

Save often.

C

cclaire

Check your recycle bin and then search your entire computer for *.tax2018

During a TurboTax update on Saturday (3 days before due date), my tax file disappeared. After 4 hours of working with tech support to find it, I found other forum entries where people had found their tax file in their recycle bin or in random program files after a June 2019 update. We are guessing that mine was sent to my recycle bin, and since I didn't even know it was missing, I was an idiot and cleared my recycle bin while cleaning up my desktop. I had to completely redo my taxes over the last couple of days. UGH! I really hope this doesn't happen to anyone else!