Where is my refund and where is my advance payment. Also, both TurboTax and credit karma advertise free taxes. Why was I charged by you to file my taxes?

For the Refund Advance, it is offered by Credit Karma, so you would want to reach out to Credit karma support for assistance with that.

The IRS issues most refunds from e-filed returns in about 21 days, although some returns take more time to review. The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund if it's been longer than 21 days since you e-filed. You'll have to speak directly to IRS to find out more about the delay. For more information, please see the FAQ link provided below:

When will I get my IRS tax refund?

TurboTax Free Edition is free as long as it is a simple return that files a 1040 with no additional schedules or upgrades. Please see the FAQ link provided below for more information:

Why am I being charged for TurboTax Free Edition?