Where is my refund and why can't I access my tax information on the TurboTax app

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS. 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act.  Do not expect your refund earlier than late February.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/internal-revenue-service/federal-refunds-delayed-due-path-act/L5jnQJsBi_US_en_US?uid=lrrwpybr

https://turbotax.intuit.com/tax-tips/irs-tax-return/what-is-the-path-act-and-how-may-it-impact-your-taxes/L2fkZJmNC

Regarding your where's my refund question:

The IRS has stated that the typical time to process a tax return is 21 days, but there may be delays for many reasons.

Be sure that your return status is Accepted

• It should not show Pending, or Rejected
• The return will also have to be processed.
• Therefore there may be a time delay between Accepted and issuing the refund.

You will need:

• Social Security Number.
• Tax return year.
• Hilling Status.
• Exact refund amount

 Please click here to enter your information         Check Your Refund .

• However, if you mailed your return and expect a refund, it could take four weeks or more to process your return.
• In addition some tax returns take longer to process than others for many reasons, including when a return:
  • Contains errors or is incomplete
  • Needs further review in general
  • Is affected by identity theft or fraud
  • Was referred to the IRS by the bank due to suspicious activity
  • Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
  • Includes a Form 8379, Injured Spouse Allocation, which could take up to 14 weeks to process
  • And I'm sure a host of other issues

To see the results from a previously filed tax return, please follow these steps:

TurboTax Online

To get a copy of your 2023 tax return that you filed this year, sign in to the account you used to file this year's taxes, and either:

• If your return has been accepted choose Preview or print returns .
• Or if it is still pending, go to Your tax returns & documents  and select Download/print return (PDF).

TurboTax Desktop

To print a copy of your return, complete the following steps:

1. Open the return you want to print.
2. From the File menu 
   1. (or TurboTax menu if you're on a Mac), choose Print.
3. In the pop-up window, 
   1. select the form set you want to print (tax return, specific forms, etc.) and 
   2. then select Preview Print Copy (on Mac, select your print options and then select Continue).
4. Select the printer icon from the menu to open the print window, and 
5. Then after making any adjustments in the window, select Print.‌